Customer Care Support
Visit our customer portal for 24/7 answers and resources
The Sabre Hospitality Community Portal is an online knowledge-based platform where existing customers can find answers about products and links to useful resources. First-time user? Request access from your account manager. Reporting an issue? Submit your case here for faster processing instead of calling.
Call our Customer Care team for further assistance
To report an issue or request support, please submit a case in the Community Portal where your request can be processed faster. If you prefer to talk to an agent, you can also call us.
| Location | Phone Number |
|---|---|
| US & Canada Toll Free | 877 367 2269 |
| US Direct | 817 567 9792 or 800 591 6747 |
| Japan Direct | 0120-137-197 |
| Europe Direct | +31 800 0224379 |
| Uruguay Direct | 598 2 518 7418 |
| South Africa Toll Free | 0800 980 441 |
Find your local customer care contact
Americas
| Location | Phone Number |
|---|---|
| Argentina | 0800 666 2003 0800 266 5204 |
| Bolivia | 855 824 4721 800 101 265 |
| Brazil | 0800 891 9609 0800 7618 626 |
| Chile | 1230 020 1483 1888 0022 3100 |
| Colombia | 01 800 754 1106 01 800 518 4805 |
| Costa Rica | 0800 598 0003 |
| Dominican Republic | 1 877 885 2895 |
| Ecuador | 1800 000 837 855 843 3615 (access code: 1 999 119) |
| Jamaica | 1 888 883 6279 |
| Mexico | 01800 123 3206 01800 099 3447 |
| Peru | 0 800 53 537 |
| Uruguay Direct | 598 2 518 7418 |
| US & Canada Toll Free | 877 367 2269 |
| US Direct | 817 567 9792 or 800 591 6747 |
| Venezuela | 0800 100 6210 0800 136 2594 |
Europe, Middle East & Africa
| Location | Phone Number |
|---|---|
| Croatia | 080 080 6473 |
| Europe Direct | 31 0800 022 4379 |
| France | 0 800 911 222 0 801 230 208 |
| Germany | 0800 180 3446 0800 182 1160 |
| Norway | 800 10160 800 54395 |
| Poland | 855 790 6128 (access code: 00 800 151 0043) 8000 12118 |
| Portugal | 800780598 |
| South Africa | 0800 980 441 |
| Spain | 900 9 97048 |
| Sweden | 201408144 0200125155 |
| United Arab Emirates | 800 0180 878 |
| United Kingdom | 0808 234 2548 0800 051 8928 |
Asia Pacific
| Location | Phone Number |
|---|---|
| Australia | 1800 071 347 1800 841 743 |
| Brunei | 8014383 |
| China | 10 800 110 9619 10 800 711 0861 4001208729 |
| Hong Kong | 800 906451 |
| India | 000 800 100 8915 000 800 100 1249 |
| Indonesia | 001 803 1002 2330 001 803 0160 285 |
| Japan | 0120 137 197 |
| Malaysia | 1 800 81 5113 1 800 81 8586 |
| New Zealand | 0800 447629 *0800 451826 (accessible from landline only) |
| Philippines | 1 800 1 111 0470 1 800 8 798 9907 |
| Singapore | 800 852 6300 800 110 1654 |
| South Korea | 0808804979 |
| Sri Lanka | 0112029119 |
| Taiwan | 00801 10 4398 800868300 |
| Thailand | 27873990 001 800 11 002 2330 |
| Vietnam | 12280617 Accessible from Viettel Fixed and Mobile Network only |
Frequently asked questions
Where do I go to submit a GDS rate loading request?
Current customers should submit via the Rate Loading Form on our Customer Portal.
How do I submit an OTA maintenance request?
Current customers can review this article on the Customer Portal. The article features instructions on submitting an OTA maintenance request and answers to common questions.
Who do I contact for my support request?
Current customers can review this article on the Customer Portal that outlines common scenarios where you should contact your Sabre Account Manager. If your scenario isn’t listed, then we encourage you to open a case with the Customer Care helpdesk.
I lost my password or am unable to retrieve my credentials. How do I reset my account?
Current customers with portal access:
Users can review this article explaining the user access reset procedure.
For customers with no portal access:
· Chain and Property Administrators (if no higher role available at the property) are responsible for all User Maintenance and Access-related requests. This covers User Creation, Access Assignment, User Reactivation/Deactivation and Password Reset. If you forgot your security questions, please contact your Chain or Property Administrator.
· For Chain or Property Administrator user’s password resets, please call Customer Care directly.