Nuvola case study: Silverado Resort
As far as Nuvola compared to what we were using before, there is no comparison. Nuvola has significantly cut our workload, especially for the front office, making it easier to operate with a leaner staff.
Director of Front Office
Silverado Resort – Napa, California
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Using Nuvola for hotel operations management keeps staff in sync, promotes accountability, and enhances the guest journey throughout their stay.
The engineering and housekeeping teams enjoy using Nuvola’s staff app to move about their normal day. The front desk doesn’t call them frequently with new requests—they just pop up on their app!
Using Nuvola has also helped improve team communication, reducing ticket resolution time.
5/5 rating for ease of training new staff*
10.6% increase in Google guest rating*
*2022 to 2023
About Nuvola
Nuvola is an intuitive, cloud-based task management and guest engagement solution made up of powerful modules designed to improve guest experience and operations. With the Nuvola solution’s comprehensive reports and real-time status updates and alerts, general managers can easily track productivity and ensure great service.
Customer:
Location:
Napa, California – USA
Industry:
Hotel Operations
Product:
